1. For customers shopping online
- Customers can free exchange or return within 8 days starting from purchasing date ( base on payment invoice) in the cases below:
- Product is not the same with photo on website: exchange or refund 100% and free transportation for return product..
- Product gets technical defect: replace or refund 100% and free transport for return product.
- Product is not satisfied consumer’s demand: exchange ( pls pay for delivery cost)
2. For customers shopping at store
- Customer can exchange product within 8 days starting from purchasing date in the cases below:
- Product gets defective because of manufacturer such as peeling off joint line, loose/skip/broken stitch, broken zipper, peeling off sole…
- Product is not satisfied customer’s demand
3. Exchange or return conditions
- Customer keeps purchase invoice which has customer information (name, telephone no.)
- Product hasn’t been used yet.
- Product still label, not be dirty and scratched
- 0993123456 Cuong Lost Leather is pleasure to serve customers.